WHY GCI?

With hundreds of thousands of Skype for Business seats deployed, Gold Microsoft accreditations and a Gold partnership with Enghouse Interactive, at GCI we know how to incorporate best-of-breed technology to design a Contact Centre solution for a next-generation, omni-channel customer experience. Our Cloud Contact Centre solution natively integrates with Microsoft Skype for Business to offer a hosted, easy-to-use platform for your agents that will improve First Caller Resolution (FCR) and drive business efficiencies.

 


 

LEARN MORE ABOUT OUR EXPERTISE

Watch our Head of Propositions, Karl Roberts, discuss Next Generation Customer Service at Microsoft Future Decoded.

REQUEST A FREE CONSULTATION

If you would like to request a FREE consultation or find out more about our solutions, please fill out the form and one of our experts will contact you.

 


 

CASE STUDIES

What do our customers think of GCI? Their Case Studies speak for themselves. Unparalleled Skype for Business Contact Centre experience – combined with an ethos of service excellence and best-of-breed technology – mean that some of the most prominent companies in the industry recommend our services.

 

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Discover how GCI provided a comprehensive Networking and Unified Communications solution for Dimensions, one of the UK’s largest not-for-profit organisations.

Prospect Union instructed their IT provider and trusted Microsoft and Enghouse Interactive partner, GCI, to assist with a Unified Communications and contact centre solution to help drive greater efficiencies in collaboration and communication.

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"GCI has helped us transform the way we work. The previous combination of phone systems meant that internal communications were challenging, and we could not run an integrated Contact Centre. By deploying Skype for Business and Enghouse Contact Centre, it means that we have just one system that all our staff use. We think it will give our helpdesk staff 20% of their time back, and means they can work on other parts of their job when not on calls."

Paul Xuereb, Head of Information and Website Systems | Prospect Union

  


 

PRODUCT SHEETS

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SKYPE FOR BUSINESS

An overview of Microsoft Skype for Business, including the challenges it solves, the benefits it delivers and the key features included. 

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CONTACT CENTRE

GCI’s Contact Centre offering explained; built on an award-winning platform from Enghouse Interactive, it can also integrate natively with Skype for Business. 

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FULL IT SUPPORT SERVICES

Our disparate Managed Service offerings are designed to take the stress out of managing your IT estate.

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CLOUD CONTACT CENTRE

GCI’s Cloud solution is based on Microsoft’s Skype for Business and technology from Enghouse Interactive and is fully-managed and deployed from within GCI’s datacentre.

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GCI SECTOR CV

At GCI, we know the challenges companies in different sectors face, but we also know how to use technology to solve these problems and enable digital transformation.
Read our Sector CVs to find out more.

 

Finance Sector  Healthcare Sector  Housing Sector  Legal Sector  Manufacturing Sector  Retail Sector

 


 

BLOGS

Our tech experts share their take on existing and emerging technologies, and how businesses in the industry can best utilise them to their advantage. Click any of the below for our Thought Leadership pieces.

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THE USER IS KING, NOT THE TECHNOLOGY


Keith Harper discusses the things that will not ensure a Unified Communications (UC) solution is successful when deployed across your organisation. 

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CAN AI FINALLY BREAK THE STRANGLEHOLD THAT THE PHONE HAS FOR MORE COMPLEX CUSTOMER QUERIES?

Andrew Leatherland explains how Artificial Intelligence might be the future of the Contact Centre. 

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THE CHANGING FACE OF THE CONTACT CENTRE


Andrew Leatherland discusses how Contact Centres have changed with the evolution of telephony and web-based technology  

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UPCOMING EVENTS

At GCI, we like to keep ahead of the curve and want to help you do the same. That’s why we regularly hold free events to advise our clients and inspire potential ones.
With seminars, workshops, webinars and much more, there’s bound to be something useful for you. Click below to see our events schedule.

View all events

 


 

YOUR EXPERT

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Andrew Leatherland is a UC Product Manager at GCI.

As a UC Product Manager, Andrew is responsible for the growth of GCI’s Unified Communications proposition. Andrew has over twenty five-years’ experience in the Information Technology industry. Working in a number of diverse industries enables him to call upon a wide range of solutions built off experiences from market areas, which include Government (Central and Local), Utilities, Banking and Insurance.

Connect with Andrew on LinkedIn